سياسة الإستبدال والإسترجاع

Return and Exchange Policy First: - In order to provide the best service to Décora customers, Décora customers have the right to replace or return a product that contains a manufacturing defect or damage, provided that the product is packaged and in its original condition. The product must be in its original packaging with all its original accessories and installation manuals if available, as we do not accept the return of scratched or damaged products due to misuse. Returns are allowed within 14 days only from the date of receipt, and product exchanges within 30 days from the date of receipt. All products are shipped in cartons, and the company is not responsible for installation except in case of choosing the delivery and installation service from the website. Some products may not include an installation catalog; please seek a specialized technician for installation. - Used products cannot be exchanged or returned. - There are no returns or exchanges on assembled products, especially furniture. - Upon receipt of the product by Décora and verifying the availability of the necessary conditions for exchange or return, the customer has the right to: • Refund the product value to the same customer’s payment card or via bank transfer, and this process takes 15-20 working days. • Replace the damaged product with any new product of the same value if the customer wishes. Notes: 1- The customer bears no shipping fees if the reason for the exchange or return is due to damage, a manufacturing defect, or the product differs from what was recorded in the customer’s order, provided that they inform us of the order number. 4- The customer must return the product in its original packaging or any other packaging that preserves the product properly. 5- The customer bears the damage resulting from not re-packaging the product correctly. 6- The customer bears any shipping fees if the reason for the exchange or return is without damage or a manufacturing defect. Second: In case of wishing to exchange or return the product without any manufacturing defect: Décora customers have the right to exchange or return the product, provided that the product is packaged, in its original condition, not assembled, and unused, within 3 days of receiving the product. The customer bears the shipping and return costs, which amount to 50 riyals for orders inside Riyadh. For orders outside Riyadh, the shipping cost mentioned in the order will be deducted, and the return cost will be added. The customer can choose one of the following options after Décora receives the product and verifies its compliance with the conditions: First: Refund the product value after deducting the shipping and return costs to the same payment card or via bank transfer, and this process takes 15 working days. Second: Replace the product with another product of the same value. Third: All the following items are excluded from the return/exchange policy: • Towels and bathrobes for health reasons. • All types of mirrors. • Sleep pillows. • Used products or those not in their original condition as at purchase. • Final clearance items. In case the payment was made via Tamara or Tabea service, you can refund the purchase amount through the Tabea or Tamara website. Fourth: The exchange and return process takes approximately 15-20 days for the entire procedure. Customer Service: 0531828315 Management: 0567847449